The process of decluttering focuses on editing the client’s possessions and which items the client would like to keep, sell, donate or discard. The decision to keep, sell, donate and or discard any item is entirely the client’s.

All advice is given in good faith, and it is always the client’s decision to accept guidance on whether to keep possessions or part with them.

The Lifestyle Organiser does not accept responsibility for the consequences of such decisions.

The Lifestyle Organiser will never coerce a client into removing/parting with items from their home and or office.

The Lifestyle Organiser cannot be held liable for any possessions or items that have been discarded and or donated to any registered charities and or third parties.

The Lifestyle Organiser, as part of the decluttering process, will encourage all their clients, to recycle items where possible and or by making donations of these unwanted items, to registered charities, the local recycling centre, and or third parties.

The client may decide to sell possessions or items that they no longer need.

The Lifestyle Organiser is unable to provide a valuation service.

The Lifestyle Organiser does not provide a selling service either online or in person.

The Lifestyle Organiser does not sell any items on behalf of their client’s, and or by using their client’s own online registered accounts.

The Lifestyle Organiser is not a clearance company and does not hold a waste licence.

The Lifestyle Organiser is unable to take away client’s private data in the form of paperwork or stored digitally to be shredded and or destroyed. The Lifestyle Organiser will arrange on behalf of the client, with their permission and at the client’s expense, for large stacks of paperwork or computer storage devices, to be collected and shredded by a certified and secure third party who will be able to provide a Certificate of Destruction.

Disposal of possessions or items are the client’s sole responsibility. Items to be removed from their premises, either for disposal or to other locations, will be at the client’s discretion. Disposal will not take place without the client’s authorisation.

The client accepts responsibility for the disposal of any items in the decluttering process.

The Lifestyle Organiser, at no extra charge, will remove, a maximum of 10 bags of good quality clothing, and safety certified soft toy donations. The donations will be taken to The Lifestyle Organiser’s local registered charity of choice. Please note, that if a client would prefer that the donations, were given to a favoured charity of their own choosing, it will be the client’s responsibility to manage this and dispose of their donations.

The Lifestyle Organiser is unable to take away soiled items, recycling, rubbish and or large pieces of furniture.

The Lifestyle Organiser warrants that they will never sell any client’s donations for personal gain. The Lifestyle Organiser provides no such warrant for the activities of any third party to whom the Life Organiser has donated the item(s).

Please note that The Lifestyle Organiser is unable to lift or move very large and or heavy pieces of furniture, full boxes and or equipment. If it is necessary to move heavy or very large pieces of furniture, full boxes, and or equipment for the purpose of the decluttering and organising process, this will be done with the support from a third party and the client will be charged an additional fee for this service.

The Lifestyle Organiser holds Public Liability and Professional Indemnity Insurance with Westminster Global Insurance.

The Lifestyle Organiser provides in-home service, and whilst every care will be taken with the client’s possessions whilst in their home, home office and business location, The Lifestyle Organiser cannot be held liable for any direct or consequential loss or damage. It is the client’s responsibility to ensure that they have adequate and appropriate insurance for their possessions.

The Lifestyle Organiser will only charge the client for the hours that are actually worked and not for their travel time to and from the client’s home, home office or business location.

The Lifestyle Organiser will arrive and leave the client’s home, home office and or business location, punctually.

However, it is at The Lifestyle Organiser’s discretion, to charge the client, an additional hour, the hourly rate as advertised on The Lifestyle Organiser’s Services & Fees Page on their website, if The Lifestyle Organiser is still working, after the agreed finish time.

The Lifestyle Organiser will always endeavour to leave their client’s home, home office and or business location, in an orderly and organised condition after a booked session. 

The Lifestyle Organiser will always work at their client’s own pace, as decluttering can be a physically and emotionally demanding process. However, this may have an impact on what is achievable in the booked session or sessions, and what has been set out in The Lifestyle Organiser’s proposal.

The Lifestyle Organiser, will provide a proposal to the client in advance of any prospective bookings. The proposal is an estimate only and has been based upon the information disclosed to The Lifestyle Organiser, in a telephone call, virtual (video call), and or onsite consultation with the client. The number of sessions and the type of project, may change from what was originally proposed in the original client proposal/quote. This could be due to the amount of items that need to be decluttered, taken away, organised and the need for the client to purchase additional storage and or furniture. Also, on occasion, due to various factors, outside of The Lifestyle Organiser’s control, the number of sessions required may need to change and increase due to the following issues – please note that the list below is non-exhaustive:

• Client illness;
• Unexpectedly large amounts of items i.e. paperwork, clothing, equipment, etc.;
• Client indecision;
• Client procrastination;
• Client’s stamina etc.

All the above, can impact on the progress of the booked session. Therefore, an additional session and or sessions may need to be booked, to complete the decluttering and organising of a client’s home, home office and or business location. This will be paid at the client’s expense.

The Lifestyle Organiser does not charge for the removal of small donated items, i.e. clothes and toys, and will take them to The Lifestyle Organiser’s local registered charity of choice. Please note, that if a client would prefer that the donations, were given to a favoured charity of their own choosing, it will be their responsibility to manage this and dispose of their donations.

The client may take breaks (as and when needed), however, please be aware that these breaks, will count towards the duration of the booked session. Nonetheless, if a session were to take place over lunchtime i.e. 12pm until 1:30pm, and with the client’s agreement, a 30 minute break, can be taken, and the client will not be charged for this “lunch break”.

Please note, that The Lifestyle Organiser will bring all of their own refreshments, snacks and or lunch.

On occasion and with the agreement of the client, The Lifestyle Organiser, may stay overnight in a hotel and or B&B, at the cost of the client. The cost of the hotel and B&B will be based on the location of the clients home, home office and or business location and will be clearly stated within The Lifestyle Organier’s final proposal and quote.

Upon confirming a date for your first session or sessions with The Lifestyle Organiser, a non-refundable, 50% deposit (for each session), will be required to secure the booking. The 50% deposit will be credited against each booking when invoiced. 

Full cleared payment is required 48hrs in advance of the client’s session, whether in person or virtually.

The Lifestyle Organiser accepts payment by BACS using the bank details shown on the client’s invoice.

The Lifestyle Organiser will travel free of charge to clients’ homes within a 10-mile radius of their business postcode.

For any journey over 10-miles, each way, expenses of 47 pence per mile, will be charged for every additional mile.

The Lifestyle Organiser reserves the right to increase its rates at any time. Any sessions booked prior to a rate increase will be unaffected by the rise. 

The Lifestyle Organiser, on occasion, will have time limited discounted offers available to new clients. The Lifestyle Organiser reserves the right to withdraw these discounted offers and or rates at any time. It will be at The Lifestyle Organiser’s, discretion, whether they continue to charge, at the discounted rate, for sessions booked in the future.

By agreeing and paying The Lifestyle Organiser’s invoice for a booked session, you are entering into a contract for services with The Lifestyle Organiser. Upon completion of the booked session you will be deemed to have received a service in full, and as such no refund is available for a completed session. Please refer to The Lifestyle Organiser’s Terms & Conditions, specifically, the following sections; Working Hours, Payment Terms and Cancellation Policy. The Lifestyle Organiser will always endeavor to provide an excellent service and will always work with the client, in ensuring that they are happy with the services being provided.

The Lifestyle Organiser has a toolkit of basic supplies and equipment, e.g., a label maker, labels, refuse sacks, charity bags etc. However, all other equipment needed within the session, e.g., packing and or storage boxes, bubble wrap etc., will be the responsibility of the client. Please note that the need for additional equipment or supplies will be discussed in advance of the client’s booked session.

The Lifestyle Organiser is not registered for VAT at present.

On occasion, either party may need to reschedule a booked session(s). There will be no additional charge for this, if a rescheduled session(s) is/are completed within three months of the original session time and date, and at least 7 working days notice are given (working days are Monday to Friday and the notice period does not include the days: Saturday or Sunday).

Cancellations made more than 48 hours in advance of the session, will be refunded in full minus the 50% deposit, which was used to secure the booking (working days are Monday to Friday and the notice period does not include the days: Saturday or Sunday).

Cancellations of rescheduled sessions are not eligible for a refund, irrespective of notice given. 

Any cancellations within less than 48 hours notice will not be refunded (working days are Monday to Friday and the notice period does not include the days: Saturday or Sunday).

Personal safety and respect:

Decluttering and organising your home can be stressful and overwhelming. Sometimes, strong emotions can arise during a session, however, to ensure a safe and respectful environment for all involved, any form of verbal abuse, general hostility, and threats of physical violence, from the client, or anyone else present during the session or in the home, including but not limited to, family members, partners, children, tradespeople, and visitors to the home, is unacceptable and will not be tolerated. The Lifestyle Organiser reserves the right to terminate the session with immediate effect and the payment for the session, will not be refunded.

The Lifestyle Organiser reserves the right to terminate a session with immediate effect and the payment for the session, will not be refunded, if they suspect that a client, or anyone else present during the session or in the home, including but not limited to, family members, partners, children, tradespeople, and visitors to the home, are under the influence of/are consuming alcohol or taking any controlled substance.

The Lifestyle Organiser reserves the right to terminate a session with immediate effect and any funds paid, will not be refunded, if the working environment, the client’s home and or other areas on the property, are not deemed safe and/or contravene any of The United Kingdom’s Health & Safety Legislation.

The Lifestyle Organiser reserves the right to terminate a session with immediate effect and any funds paid, will not be refunded, if a client, or anyone else present during the session or in the home, including but not limited to, family members, partners, children, tradespeople, and visitors to the home are smoking (enclosed spaces). Smoking has been prohibited by law in all enclosed and workplaces and public places throughout the United Kingdom since July 2007. Smoke-free legislation in England forms part of the Health Act 2006

Please advise The Lifestyle Organiser, if they are able to park conveniently, near the client’s property or business location, if there are any parking restrictions, and or whether The Lifestyle Organiser, will have to park at a secure car park in advance of a booked session.

If The Lifestyle Organiser, has to pay for secure parking at a car park, this charge will be passed onto the client.

Please ensure there is good access immediately outside the client’s home and inside their home.

Should the working area be considered unsafe, The Lifestyle Organiser reserves the right to cancel the session immediately without a refund.

With the client’s permission, The Lifestyle Organiser will use before and after photographs to support a client’s decluttering and organisation journey.

The Lifestyle Organiser will always obtain the client’s consent before any images of the client’s space, home, home office and or business location, are published on The Lifestyle Organiser’s website and social media. Please refer to The Lifestyle Organiser’s Privacy Policy.

The Lifestyle Organiser may make suggestions on additional products and services by third parties. The Lifestyle Organiser will always do their best to ensure they recommend high-quality products and services but cannot accept any responsibility or liability should the products or services cause the client any direct or consequential loss or damage. 

The Lifestyle Organiser does not provide cleaning services. However, The Lifestyle Organiser will always endeavour to leave their client’s home, home office and or business location in an orderly and organised condition. If the client does require cleaning services, The Lifestyle Organiser can recommend or book a cleaner.