Terms & Conditions / Privacy Policy

Terms & Conditions

Confidentiality and Privacy

The Lifestyle Organiser recognises the need by law, the UK General Data Protection Regulation (UK GDPR), tailored by the Data Protection Act 2018, to keep all its existing and prospective clients data and personal information stored safely and securely.

The Lifestyle Organiser will never share or sell any personal information about their clients to any third parties without their prior consent and or unless required and actioned to do so by law.

The Lifestyle Organiser’s Privacy Policy governs the handling of their client’s personal information.

The Lifestyle Organiser is fully compliant with all relevant legislation and is registered with the UK Information Commissioners Office (ICO). By entering into a contract with The Lifestyle Organiser, the client agrees that their personal details will be held securely and will only be used in connection with the services carried out by The Lifestyle Organiser.

To safeguard The Lifestyle Organiser’s own personal safety, a close family member will have access to The Lifestyle Organiser’s appointments when The Lifestyle Organiser meets and works with clients in their own homes. This information is not shared with anyone else.

Best Advice

Decluttering focuses on deciding which of the client’s possessions and items the client would like to keep. The decision to keep or discard an item is entirely the client’s.

The Lifestyle Organiser will guide the client and help them determine what to keep in their home, home office and or business location.

All advice is given in good faith, and it is always the client’s decision to accept guidance on whether to keep possessions or part with them.

The Lifestyle Organiser does not accept responsibility for the consequences of such decisions.

The Lifestyle Organiser cannot be held liable for any possessions or items that have been discarded and or donated to any registered charities and or third parties.

Removal of Possessions

The Lifestyle Organiser, as part of the decluttering process, will encourage all their clients, to recycle items where possible and or by making donations of these unwanted items, to registered charities, the local recycling centre, and or third parties.

The client may decide to sell possessions or items that they no longer need.

The Lifestyle Organiser is unable to provide a valuation service.

The Lifestyle Organiser does not provide a selling service either online or in person.

The Lifestyle Organiser does not sell any items on behalf of their client’s, and or by using their client’s own online registered accounts.

The Lifestyle Organiser is not a clearance company and does not hold a waste licence.

The Lifestyle Organiser is unable to take away client’s private data in the form of paperwork or stored digitally to be shredded and or destroyed. The Lifestyle Organiser will arrange on behalf of the client, with their permission and at the client’s expense, for large stacks of paperwork or computer storage devices, to be collected and shredded by a certified and secure third party who will be able to provide a Certificate of Destruction.

Disposal of possessions or items are the client’s sole responsibility. Items to be removed from their premises, either for disposal or to other locations, will be at the client’s discretion. Disposal will not take place without the client’s authorisation.

The client accepts responsibility for the disposal of any items in the decluttering process.

The Lifestyle Organiser, at no extra charge, will remove, a car bootful, of good quality clothing, and safety certified soft toy donations. The donations will be taken to The Lifestyle Organiser’s local registered charity of choice and or local recycling centre. Please note, that if a client would prefer that the donations, were given to a favoured charity of their own choosing, it will be the client’s responsibility to manage this and dispose of their donations.

The Lifestyle Organiser is unable to take away soiled items, recycling, rubbish and or large pieces of furniture.

The Lifestyle Organiser warrants that they will never sell any client’s donations for personal gain.  The Lifestyle Organiser provides no such warrant for the activities of any third party to whom the Life Organiser has donated the item(s).

Please note that The Lifestyle Organiser is unable to lift or move very large and or heavy pieces of furniture, full boxes and or equipment. If it is necessary to move heavy or very large pieces of furniture, full boxes, and or equipment for the purpose of the decluttering and organising process, this will be done with the support from a third party and the client will be charged an additional fee for this service.

Insurance

The Lifestyle Organiser holds Public Liability and Professional Indemnity Insurance with Westminster Global Insurance.

The Lifestyle Organiser provides in-home service, and whilst every care will be taken with the client’s possessions whilst in their home, home office and business location, The Lifestyle Organiser cannot be held liable for any direct or consequential loss or damage. It is the client’s responsibility to ensure that they have adequate and appropriate insurance for their possessions.

Working Hours

The Lifestyle Organiser will only charge the client for the hours that are actually worked and not for their travel time to and from the client’s home, home office or business location.

The Lifestyle Organiser will arrive and leave the client’s home, home office and or business location, punctually.

However, it is at The Lifestyle Organiser’s discretion, to charge the client, an additional hour, the hourly rate as advertised on The Lifestyle Organiser’s Services & Fees Page on their website, if The Lifestyle Organiser is still working, after the agreed finish time.

The Lifestyle Organiser will always endeavour to leave their client’s home, home office and or business location, in an orderly and organised condition after a booked session. 

The Lifestyle Organiser will always work at their client’s own pace, as decluttering can be a physically and emotionally demanding process. However, this may have an impact on what is achievable in the booked session or sessions, and what has been set out in The Lifestyle Organiser’s proposal.

The Lifestyle Organiser, will provide a proposal to the client in advance of any prospective bookings. The proposal is an estimate only and has been based upon the information disclosed to The Lifestyle Organiser, in a telephone call, virtual (video call), and or onsite consultation with the client. The number of sessions and the type of project, may change from what was originally proposed in the original client proposal / quote. This could be due to the amount of items that need to be decluttered, taken away, organised and the need for the client to purchase additional storage and or furniture. Also, on occasion, due to various factors, outside of The Lifestyle Organiser’s control, the number of sessions required may need to change and increase due to the following issues – please note that the list below is non-exhaustive:

  • Client illness;
  • Unexpectedly large amounts of items i.e. paperwork, clothing, equipment, etc.;
  • Client indecision;
  • Client procrastination;
  •  Client’s stamina etc.

All the above, can impact on the progress of the booked session. Therefore, an additional session and or sessions may need to be booked, to complete the decluttering and organising of a client’s home, home office and or business location. This will be paid at the client’s expense.

The Lifestyle Organiser does not charge for the removal of small donated items, i.e. clothes and toys, and will take them to The Lifestyle Organiser’s local registered charity of choice. Please note, that if a client would prefer that the donations, were given to a favoured charity of their own choosing, it will be their responsibility to manage this and dispose of their donations.

The client may take breaks (as and when needed), however, please be aware that these breaks, will count towards the duration of the booked session. Nonetheless, if a session were to take place over lunchtime i.e. 12pm until 1:30pm, and with the client’s agreement, a 30 minute break, can be taken, and the client will not be charged for this “lunch break”.

Please note, that The Lifestyle Organiser will bring all of their own refreshments, snacks and or lunch.

On occasion and with the agreement of the client, The Lifestyle Organiser, may stay overnight in a hotel and or B&B, at the cost of the client. The cost of the hotel and B&B will be based on the location of the clients home, home office and or business location and will be clearly stated within The Lifestyle Organier’s final proposal and quote.

Payment Terms

Upon confirming a date for your first session or sessions with The Lifestyle Organiser, a non-refundable, £50:00 deposit (for each session), will be required to secure the booking. The £50:00 deposit will be credited against each booking when invoiced. 

Full cleared payment is required 48hrs in advance of the client’s session, whether in person or virtually.

The Lifestyle Organiser accepts payment by BACS using the bank details shown on the client’s invoice.

The Lifestyle Organiser will travel free of charge to clients’ homes within a 10-mile radius of their business postcode.

For any journey over 10-miles, each way, expenses of 47 pence per mile, will be charged for every additional mile.

The Lifestyle Organiser reserves the right to increase its rates at any time. Any sessions booked prior to a rate increase will be unaffected by the rise. 

The Lifestyle Organiser, on occasion, will have time limited discounted offers available to new clients. The Lifestyle Organiser reserves the right to withdraw these discounted offers and or rates at any time. It will be at The Lifestyle Organiser’s, discretion, whether they continue to charge, at the discounted rate, for sessions booked in the future.

By agreeing and paying The Lifestyle Organiser’s invoice for a booked session, you are entering into a contract for services with The Lifestyle Organiser. Upon completion of the booked session you will be deemed to have received a service in full, and as such no refund is available for a completed session. Please refer to The Lifestyle Organiser’s Terms & Conditions, specifically, the following sections; Working Hours, Payment Terms and Cancellation Policy. The Lifestyle Organiser will always endeavor to provide an excellent service and will always work with the client, in ensuring that they are happy with the services being provided.

The Lifestyle Organiser has a toolkit of basic supplies and equipment, e.g., a label maker, labels, refuse sacks, charity bags etc. However, all other equipment needed within the session, e.g., packing and or storage boxes, bubble wrap etc., will be the responsibility of the client. Please note that the need for additional equipment or supplies will be discussed in advance of the client’s booked session.

The Lifestyle Organiser is not registered for VAT at present.

Cancellation Policy

On occasion, either party may need to reschedule a fully paid booked session(s). There will be no additional charge for this, if a rescheduled session(s) is/are completed within three months of the original session time and date, and at least 7 working days notice are given (working days are Monday to Friday and the notice period does not include the days: Saturday or Sunday).

Cancellations made more than 48 hours in advance of the session, will be refunded in full minus the £50:00 deposit, which was used to secure the booking (working days are Monday to Friday and the notice period does not include the days: Saturday or Sunday).

Any cancellations within less than 48 hours notice will not be refunded (working days are Monday to Friday and the notice period does not include the days: Saturday or Sunday).

Cancellations of rescheduled sessions are not eligible for a refund, irrespective of notice given. 

Access

Please advise The Lifestyle Organiser, if they are able to park conveniently, near the client’s property or business location, if there are any parking restrictions, and or whether The Lifestyle Organiser, will have to park at a secure car park in advance of a booked session.

If The Lifestyle Organiser, has to pay for secure parking at a car park, this charge will be passed onto the client.

Please ensure there is good access immediately outside the client’s home and inside their home.

Should the working area be considered unsafe, The Lifestyle Organiser reserves the right to cancel the session immediately without a refund.

Photography

With the client’s permission, The Lifestyle Organiser will use before and after photographs to support a client’s decluttering and organisation journey.

The Lifestyle Organiser will always obtain the client’s consent before any images of the client’s space, home, home office and or business location, are published on The Lifestyle Organiser’s website and social media. Please refer to The Lifestyle Organiser’s Privacy Policy.

Recommendations

The Lifestyle Organiser may make suggestions on additional products and services by third parties. The Lifestyle Organiser will always do their best to ensure they recommend high-quality products and services but cannot accept any responsibility or liability should the products or services cause the client any direct or consequential loss or damage. 

Cleaning

The Lifestyle Organiser does not provide cleaning services. However, The Lifestyle Organiser will always endeavour to leave their client’s home, home office and or business location in an orderly and organised condition. If the client does require a cleaner’s services, The Lifestyle Organiser can recommend or book a cleaner.

Helping you to create beautifully organised homes & spaces!

 

Covid 19 – Safety Guidelines

The UK Government, in March 2022, confirmed that all Covid 19 restrictions have been lifted. However, for those client’s or client family members that are medically vulnerable, I will continue to adhere to my Covid-19 Safety Guidelines:

 

  • In advance of an at-home session, The Lifestyle Organiser will contact the client to confirm that they and the client do not have symptoms of COVID 19 and that they have not had contact with anyone in the previous 14 days who has experienced new symptoms, i.e., a cough, a high temperature, or change to taste and smell, or have been given a confirmed diagnosis.
  • The Lifestyle Organiser will wear a face mask and gloves at all times.
  • The Lifestyle Organiser will wash their hands and replace their gloves throughout the session, as and when needed.
  • The windows will be opened during the duration of the session (when possible).
  • The Lifestyle Organiser and the client will work back-to-back or side-to-side whilst still practising social distancing (by being 2 meters part as and when possible).
  • Throughout the session, The Lifestyle Organiser will maintain additional hygiene measures, such as washing hands, using anti-bacterial gel, and anti-bacterial wipes to wipe surfaces and items.
  • The Lifestyle Organiser will remove and take home their plastic gloves and face masks for secure disposal.
  • After the session has been completed, and if either party has tested positive for COVID 19, neither party will be held liable.

Privacy Policy and General Data Protection Regulation (GDPR)

The Lifestyle Organiser’s contact details

Elizabeth Wickes is the owner of The Lifestyle Organiser and is a sole trader. The business trading address is: Bury St Edmunds, Suffolk, IP32.

Mobile number: 07533 330115

Email: Elizabeth@thelifestyleorganiser.com

Website: www.thelifestyleorganiser.com

Elizabeth is responsible for keeping her clients’ and prospective clients’ information safe and secure. She is the main point of contact for data protection matters. Please contact Elizabeth at Elizabeth@thelifestyleorganiser.com

The Lifestyle Organiser’s Privacy Policy

The Lifestyle Organiser recognises the need by law, the UK General Data Protection Regulation (UK GDPR), tailored by the Data Protection Act 2018, to keep all its existing and prospective clients data and personal information stored safely and securely.

The Lifestyle Organiser will never share or sell any personal information about their clients to any third parties without their prior consent and or unless required and actioned to do so by law.

What type of information does The Lifestyle Organiser collect, how is it used and why it is used?

The following section explains the different types of information that is collected by The Lifestyle Organiser from the client and/or a prospective client:

  1. What type of personal information is collected?;
  2. How personal information is collected?;
  3. Why is the personal information used by The Lifestyle Organiser?;
  4. How is the personal information stored?;
  5. The right to withdraw consent.

1. The type of personal information The Lifestyle Organiser collects and processes about existing and prospective clients includes:

  • Your full name;
  • Your telephone number(s);
  • Your main home or office address;
  • Your email addresses;
  • Your online digital addresses;
  • General information as to why the client would like to use The Lifestyle Organiser’s services, from decluttering, organising and/or using the bespoke Life Concierge service.

2. How personal information is collected?:

The majority of the personal information The Lifestyle Organiser processes is provided directly by the client for the following reasons:

  • Personal data is collected when the client and/or prospective client contacts The Lifestyle Organiser directly, by telephone, email, or via the company website and/or social media.
  • Personal data is gathered when arranging either a free or paid one to one in- house session or via a virtual online session using an online digital meeting system, such as: Zoom, Facetime, WhatsApp etc.
  • Personal data is collected when the client enters into a business service agreement when confirming to use The Lifestyle Organiser’s services.

The Lifestyle Organiser only collects the necessary information needed to be able to understand the client’s service needs, visit their home for a booked free consultation and/or to begin a booked session, either in their home or through a virtual appointment.

3. Why is the personal information used by The Lifestyle Organiser?:

The Lifestyle Organiser uses the personal information collected from its clients, in a variety of ways:

  • When entering into a formal service agreement with the client;
  • To invoice the client;
  • As part of the client’s initial detailed decluttering and organising plan;
  • To showcase the client’s decluttering and organising journey
  • And/or to be used by The Lifestyle Organiser as a testimonial.

Photographs and Testimonials:

In advance of a one to one in-home or virtual session, The Lifestyle Organiser will always request the consent from the client, to take ‘before’ and ‘after’ photo(s) of the client’s home and/or office for the purpose of recording the client’s decluttering and organising journey. Upon request, the client can also receive digital copies of the images.

The Lifestyle Organiser will endeavour, when taking photos in a client’s home and/or office, to protect the client’s privacy by not disclosing personal information in the images that could possibly identity the client.

The Lifestyle Organiser will always request the client’s consent to use the photographs as part of The Lifestyle Organiser’s testimonial. If the client does not give The Lifestyle Organiser permission to use the images, they will not be posted on The Lifestyle Organiser’s website and/or on other social media.

The Lifestyle Organiser will always request the client’s consent to use a testimonial/review on The Lifestyle Organiser’s website and or other social media for the sole purpose of marketing and advertising. The Lifestyle Organiser will request a testimonial from their client either by email, verbally in conversation, by phone or in a video conference, or using the Google My Business Request a Review application tool or using other similar electronic tools.

4. How is personal data stored?

All the personal data that is provided by the client, is located securely on The Lifestyle Organiser’s electronic devices, such as their, iPhone, iPad and or laptop.

All the devices are password protected, have added software protection from Microsoft Office, Vodafone, Apple and the digital cloud-based technologies used by The Lifestyle Organiser.

In addition, The Lifestyle Organiser has the anti-virus software, McAfee, which is password protected.

The Lifestyle Organiser, will strive to ensure that the client’s personal information is maintained and updated correctly. It is the responsibility of the client to inform The Lifestyle Organiser of any changes to their personal information.

5. The right to withdraw consent

The client has the right to withdraw consent at any time. The client would need to inform The Lifestyle Organiser as soon as possible, by either calling or emailing using the contact details below:

Mobile number: 07533 330115

Email: Elizabeth@thelifestyleorganiser.com

How does The Lifestyle Organiser store its client information?

Client information is securely stored on The Lifestyle Organiser’s electronic devices, such as iPhone, iPad and or laptop. All the devices are password protected, have added software protection from Microsoft Office, Vodafone, Apple and the digital cloud-based technologies used by The Lifestyle Organiser.

In addition, The Lifestyle Organiser has anti-virus software, McAfee, which is password protected.

When any information is collected or noted on paper by The Lifestyle Organiser, it will be input into a password protected device as soon as possible and then all the paperwork is shredded.

The Lifestyle Organiser keeps personal information for clients for a minimum of 2 years. It will then be disposed of by being deleted from all electronic devices, hard drives and all digital cloud- based technologies.

If there has been a data breach, and The Lifestyle Organiser’s electronic devices have been stolen, hacked or breached:

 

  • The Lifestyle Organiser will contact their clients within 48 hours to inform them.
  • The Lifestyle Organiser will report the theft of their electronic devices to the Police;
  • The Lifestyle Organiser will inform their online support services that there has been a security breach;
  • If a serious case of data infringement has taken place, The Lifestyle Organiser, will inform The Information Commissioner’s Office.
  • The Lifestyle Organiser, in a serious case of data infringement, will also take the legal advice and support of an independent solicitor.
The Client’s data protection rights

The data protection rights

Under data protection law, the client has rights including:

Your right of access – The client has the right to ask The Lifestyle Organiser for copies of their personal information.

Your right to rectification – The client has the right to ask The Lifestyle Organiser to rectify information they think is inaccurate. The client also has the right to ask The Lifestyle Organiser to complete information they may think is incomplete.

Your right to erasure – The client has the right to ask that The Lifestyle Organiser erases their personal information in certain circumstances.

Your right to restriction of processing – The client has the right to ask The Lifestyle Organiser to restrict the processing of their information in certain circumstances.

Your right to object to processing – The client has the right to object to the processing of their personal data in certain circumstances.

Your right to data portability – The client has the right to ask that The Lifestyle Organiser transfers the information to another organisation, or to the client, in certain circumstances.

The client is not required to pay any charge for exercising their rights. If the client makes a request, The Lifestyle Organiser has one month to respond to the client.

Please contact The Lifestyle Organiser if the client wishes to make a request using the contact details below:

Mobile number: 07533 330115

Email: Elizabeth@thelifestyleorganiser.com

Website: www.thelifestyleorganiser.com

How to complain

The client can also complain directly to the Information Commissioner’s Office, ICO, the UK’s independent authority set up to uphold information rights in the public interest.

The ICO’s address is:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

If you need my help to create a beautifully organised home, please use the online booking form to schedule your free consultation.

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