Frequently Asked Questions
My FAQs:
Confidential and without judgement:
My services are entirely confidential and without judgement. From the moment you contact me and throughout our working relationship, I’ll not share or disclose any information. I’m a paid member of both APDO and ICO UK. I’m governed by APDO’s Code of Ethics and ICO UK’s statutory regulations on information sharing and privacy.
How long will it take?
Every client and their home are unique, therefore transforming a specific room or entire home can vary in length of time to achieve.
This is dependent on a number of factors; the number of belongings within the home or space that will need to be decluttered and organised, to the size of the room or property, to how quickly you’re able to make decisions and whether we’re working together collaboratively or if I’m working independently.
How far does The Lifestyle Organiser travel?
I work in Suffolk, Cambridgeshire, Essex and Norfolk.
Please note, that for any journey over 10 miles, each way, from my business postcode, there will be a mileage charge of 45 pence per additional mile. The mileage charges, will be included in the price proposal for my services.
Access to your home
As part of my service, I carry a kit bag, additional equipment, and I take away clothing donations at the end of each session. Therefore, it would be practical and convenient, if I’m able to park on your drive and or in an allotted car parking space near your residence.
In addition, if I’ve got to park in a car park, the expense of the stay will be the client’s and will be added to the final invoice. Please note, that the car park cannot be more than a 15-minute walk to the client’s property or place of business.
Is there a need to purchase storage items?
In general, there is no need to purchase any additional items and or storage equipment, in advance of our first session. I’ll always aim to use the existing items you have in your home and or office. I’ll bring with me, as part of my service, rubbish bags, my trusty label maker (I actually have 2!), sticky labels and other tools etc.
If there are any requirements to purchase additional items, in advance of a session, these will be listed in the proposal, with links to recommended products.
Making decisions on what stays and what goes?
The aim of any decluttering and organising session, is to keep and relocate the items that you truly love within your home. My role is to be supportive and offer you guidance. I’ll never coerce you into discarding your belongings. I’ll not remove any items from your home, without your consent.
Does the client need to be present during the session?
When it comes to decluttering, it’s important that you are present in the session, to make the decisions, as to which of your belongings are staying, being donated and/or recycled.
I’m also happy to work independently, where the focus of the session is a reorganisation, styling and or the unpacking of belongings in a room and/or space.
Decluttering and organising can be physically and emotionally demanding!:
I’ll always work at your own pace, you can take as many breaks as you need. However, please note, that this may have an impact on what is achievable in the booked sessions, and what has been set out in my proposal.
Taking away your donations:
At the end of each session, I’m happy to take away, free of charge, a maximum of 10 bags of good quality and unsoiled charitable donations of clothing and 5 medium sized boxes of children’s toys, books etc (please read my Terms & Conditions for full details). The donations are given to The St Nicholas Hospice, based in Bury St Edmunds. Please visit my guide on my Lifestyle Tips page: “What can you donate to your local UK Charity Shop”.
I don’t have a Waste Carrier Licence and therefore I’m unable to take away large items of home decor, books, used pillows & duvets, furniture, recycling and or general rubbish. However, arrangements can be made, at the client’s cost, for a third party to collect and take away the items.





